Frequently Asked Questions

Your resource for frequently asked questions

Do you have other dosimeters besides x-ray badges?

We have dosimeters for all types of radiation fields and conditions. "X-ray badge" is a popular name for our standard whole body badge. It is in fact accredited for x-rays and gamma rays from 20 keV up to over 1,000 keV as well as soft and hard beta radiation. If required, we have a neutron detector that can be included.

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How do I wear the badge?

The TLD and instadose™ dosimeter badges have clips on the back that allows you to attach the badge to your clothing. The whole body dosimeter should be positioned between the collar and the waist. Best practices dictate that the badge be positioned at the point of highest dose.

Fetal monitors are worn over the fetal area, in addition to the normal whole body badge. It is recommended that a fetal badge be worn under the lead apron when one is used.

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How long does it take to get my badges?

Typically, badges are shipped one day after receipt of payment. If you pay by credit card, you can expect the badges in one week or less. If you pay by check, there is a delay while the check gets to us.

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Is there a set up fee?

There is no charge for set up.

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Who is using your badge service?

We provide badge services to dentists, veterinarians, chiropractors and small clinics.

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How do I get started?

The fastest way is to complete the on-line inquiry form and somone will contact you shortly. Alternartively, you can contact your dental distributor.

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How easy is it to make additions or deletions to the name list?

Very easy! Simply fill in the Account Management form or give us a call at 877-477-5486.

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When do I get my dose report?

For our traditional radiation monitoring service you should receive your radiation report two weeks after badges were sent in for processing.

With the instadose™ dosimeter you can print your radiation reports online at any time.

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What is NVLAP accreditation?

National Voluntary Laboratory Accreditation Program (NVLAP) accredits public and private laboratories based on evaluation of their technical qualifications and competence to carry out specific calibrations or tests. The instadose dosimeter and our Traditional TLD dosimeters are accredited under Mirion Technologies (GDS), Inc. by NVLAP under code number 100555-0. To view the accreditation information please click here.

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What do I do if I lose my badge?

Notify your supervisor immediately. A new badge will need to be ordered, which should arrive in a few days. If you work in a larger institution, your RSO or Health Physicist may have spare badges. Your supervisor can estimate a dose for the lost badges and that amount can be added to your dose history to keep it current.

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Can I get account information online?

The instadose™ dosimeter and service puts you in control of every aspect of your radiation monitoring program. From account administration to managing individual wearers and devices, our Account Management Program (AMP) will give you real time access to account details, device assignments, reports, and all your pertinent account information.

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Is on-call service available in the case of an emergency?

Between the hours of 6:00am-4:00pm PST, Monday through Friday, customer support representatives are ready to assist you in any situation. Our team of health physics experts are also available to answer questions or for consultation.

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How is dosimetry service provided?

For our traditional radiation monitoring service with a TLD badge the first shipment is immediately shipped to you for the appropriate wear period.

Have your employees begin wearing the badges on the date indicated on the badge label. At the end of the wear period simply return the used badges IC Care for processing and reporting.

All future shipments will occur automatically based on the predetermined frequency of exchange. You may make additions, deletions, and various other changes to your account at any time.

The instadose™ dosimeter never needs to be returned for processing. Simply plug the device into any internet-enabled computer to view the dose on the badge.

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What does dosimetry service include?

Our traditional radiation badge service includes automatic exchange of dosimeters each wear period, processing and analysis of dosimeters, archival storage of exposure results, and standard dosimetry reports with data management, customer service and technical support programs.

Our instadose™ dosimeter and service includes access to our online Account Management Program (AMP). With AMP you can perform unlimited reads, badge reassignments, and run a variety reports during the length of your yearly subscription plan.

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How often can the dosimeters be exchanged under the traditional radiation monitoring program?

You have the option of entering into any of the following monitoring device exchange programs:

  • Weekly
  • Bi-weekly
  • 1-month
  • 2-month
  • 3-month (quarterly)
  • 4-month
  • 6-month (semi-annual)
  • 12-month (annual)
  • Custom frequency (if applicable)

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What are the terms of service?

Dosimetry service is a yearly subscription fee. All fees, charges and sales are final. Once dosimeter(s) have been produced, your order is non-refundable and your subscription will automatically renew until canceled. All dosimeters remain the property of IC Care and must be returned at the end of each exchange period or upon termination of service. Badges that are not returned will be subject to a non-returned badge fee.

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Start your badge service today!

Our Customer Support team is available to answer your questions from Monday - Friday 6:00 am until 4:00 pm PST toll free: 877-477-5486 or via email at .